How To Deliver An Excellent Customer Service At Your Restaurant?
As a restaurant owner, outstanding customer service is the key to be successful. The customer demand is not limited to a delicious meal at the restaurant only, but customer service and experience are equally important.
A disappointed customer would never return to your restaurant and will give bad reviews on Google. Most of the customers avoid visiting a restaurant based on the poor customer experience. Satisfied customers are an integral part of your business model and help to run it appropriately. Starbucks found that every satisfied customer visits 4.3 times per month.
Therefore, the best restaurant customer service can make or break your business. The blog suggests a few ways that help your restaurant to deliver excellent customer service.
Tips For A Stellar Customer Service
A small customer gesture will make their day, and in the long run, helps to retain your customers. The customers feel special with this treatment, and it ensures your business growth. So, here are a few stellar tips for excellent customer service :
1. Keeping the customer need at the forefront
While Food and its quality is the most crucial factor for the growth of restaurants, customer experience equally plays a vital role. The restaurant needs to appoint staff that keeps their customer's needs at the forefront.
You can accomplish it with proper etiquette, manners, and the polite behavior of the restaurant owner and staff. Ensure your staff smiles and greet your customers well because setting everything perfectly from the beginning determines the entire customer experience.
2. Never Make them wait
Your service speed should be quick no matter what type of restaurant you own. If your diners have to wait for a long time, it might give a negative impression, and the customer gets upset.
A long waiting could irritate the diner, and then no matter how delicious the dish is or how amazing the drink is, they will not enjoy it. Therefore, the speed of the service is vital for a good dining experience and a happy customer.
3. Fix their issues immediately
Another crucial step towards excellent customer service is listening to all their problems and solving them, no matter what. Whatever issue the customer faces, your ultimate goal is to ensure they stay happy. Here are a few tips that help you deal with all your customer problems:
- Listen to their issues and do not interrupt them in between.
- Feel sorry for the inconvenience that they faced.
- Stay calm, even if you do not agree with the customers
- Do not blame the customers, even if they are at the fault
- Ensure your body tells the same story as your words.
4. Incorporate the use of technology
Every industry leverages technology to deliver out-of-the-box customer service, and restaurants are not left behind. Investing in a smart POS System for your restaurant can enhance customer service for sure. Incorporating different types of systems depends on the type of restaurant.
- Table/Kiosk Ordering
With this facility, your customers can conveniently book a seat at your restaurant. With Table booking and management, you can view all your guest information on a single interface.
- Online Ordering
It allows the users to instantly place an order from the online menu by scanning the QR code. jiMenu is one of the popular platforms that offer online menu ordering to users.
- Games On the table
It is mainly for a couple with a kid. The parents often get exhausted from taking care of the baby. But with the online games at the table itself, the child remains busy and gives some free time to the parents.
As the competition continues to rise, it becomes essential to boost customer service at the restaurant. Serving quality food only does not help you survive in the industry!
Integration of a Smart POS System for your Restaurant ensures consistent, excellent customer service at your restaurant. Contact us for more details!