jiWebTech offers communication solutions for a real-time chat to create a personal connection with the customer who is looking for help and support. Our seamless jiLiveChat offers a fast and effective way to offer help and enhances the user experience. Our communication solution has a great feature that automates the route chats to specific and relevant departments within your organization. The product is highly valuable for your business as it builds a better communication platform between users and inside sales on your website site. You can use our live chat software to initiate a conversation with the first-time website visitors, interact with your regular customer and can avail the best help and support in real-time.
We offer the best communication solutions that help you in driving more sales, close more deals, and in retaining customers for a long time.
Why Live Chat?
- Personalized Customer Experience:
- Better Brand Interaction
- Lead Generation
- Offer Customer Support
- Ensure Customer Retention
- Reduce Bounce Rate
Benefits You Can Avail With Our Live Chat Software
- Instant: It is faster that enhances the overall experiences of the businesses across all industries.
- Continuous: It saves past chat history in threads thus making the conversation accessible to agents and customers as soon the user and customers get on a chat.
- Convenient: Unlike a phone, it helps in sharing rich media files like images, videos, or GIFs with live chat.
- Personal: Live chat is more user-friendly thus bridges the gap between businesses and customers.
- Low Cost: The software is affordable and does not demand much heavy IT work.
- Omnichannel: It offers omnichannel experience thus offers cohesive customer experience irrespective of the stage of purchase they are in.
Top Features of the Software
- Captures Lead Information: Live chat remains invisible on the website and is available only when visitors need help and support. A live chat software does so by capturing lead information and automating it to the CRM system. Our modern live chat tool help in launching triggered messages based on user and event properties, deploying interactive chatbots at the right time, and sending in-app contextual campaigns.
- Convenient, Familiar Experience: Our live chat tool comes with zero learning curve that offers continuous, contextual, and instant messaging-like conversations. Further, it offers the convenience of time and offers an instant reply to their queries. Also, it allows your sales team to view all the conversations on one dashboard thus help them in prioritizing their work efficiently. We offer great product interface that helps your team to develop an engaging conversation with the potential customers.
- Self-Service Offering: We offer the live chat tool that offers self-service experience such as Frequently Asked Questions (FAQs), self-help guides, tutorials, and help videos in different languages that assist customers in getting easy and quick answers.
- Enhance Teams' Productivity: Our tool helps your sales and support team to categorize conversations, prioritizing threads, tag team members, attach private notes and lot more. This increases the productivity of the team thus offering better and more engaging customer experience.
- Reports and Analytics: jiWebTech offers a business-enabling live chat tool that helps in producing measurable metrics for improvement and optimization. It enables live chat teams to analyze performance like first response time, customer satisfaction rating, and visual insight into their processes.
- Seamless Integration: jiLiveChat, our live chat software fits all-star business toolkit thus connects all the essential software to your daily operations. It integrates with your existing CRM software thus helps in managing lead and in nurturing them.