A study done on the VoIP market is expected to reach $236.25 billion in 2028, growing at a CAGR of 11.8%. The rise of remote work is one of the major reasons behind the surge in demand for VoIP services. According to the latest Pew Research Center study, 35% of US workers are working from home, and this statistic is most likely to increase in the coming years.

There has been immense growth and increase in productivity by incorporating VoIP applications in business. Traditional phone lines constantly send data both ways, even when one side is silent and listening to the other person. However, VoIP technology uses “silence suppression” to detect when someone is talking and only sends data when needed, but won’t send any if not needed.

Understanding VoIP: Working Process

VoIP changes analog voice signals into digital data and sends them over the Internet, this process is called Packetization. When the data gets to the other person, it is put back together so they can hear you. Unlike regular phones, VoIP uses the same internet connection for calls and data. This makes VoIP work differently from old phone systems.

Types of VoIP

There are numerous types of VoIP systems present. Each type has its purpose and preferred hardware:

  • IP Phones: IP phones are hardware-based VoIP systems. These phones look and function the same as those of traditional phones. They need physical connections to the internet. The connection can be via Ethernet or Wi-Fi connection. IP phones come with physical buttons and a display screen that makes it easy for the users to navigate. They offer high-quality voice calls, advanced features, and security, making them a popular business choice. However, IP phones are expensive as they need setup and configuration to work accurately.
  • Softphones: Softphones are software-based VoIP apps. These apps are installed on your computer, laptop, or phone to make phone calls using the Internet. You need good Internet to use them. Softphones allow you to make video calls, send messages, and share your screen. You can use them anywhere with the Internet, so they are good for people who work from home or travel. But sometimes, the call sound is not as clear as on regular phones because it depends on your device and internet speed. If the Internet is slow, the call might not be very good.
  • Mobile VoIP: Mobile VoIP allows you to make and receive phone calls on your mobile device using the Internet, either through Wi-Fi or your phone’s data. It is called mVoIP and is perfect for people and businesses who need to stay connected while on the move. One of the best uses of mVoIP is that it costs less than regular phone plans, especially for international calls. Instead of using minutes, it uses data, which can save money for international calls. However, the call quality might not be as good as regular phone calls if the internet connection is weak. Also, mVoIP depends on your phone’s battery and data, so you need to watch those to keep using it.

Benefits of VoIP for Business Communication

As we approach 2025, VoIP offers numerous advantages that make it the best choice for business:

  • Cost Savings: Traditional phone systems were expensive. They cost a lot especially when it comes to long-distance and international calls. Whereas, VoIP reduces communication costs by using the Internet. This ability to make international calls without worrying about the cost can help businesses expand globally without worrying about huge phone bills.
  • Scalability and Flexibility: VoIP systems are scalable and flexible. You can easily add new lines or phone numbers within minutes, even if you are expanding or growing your teams. The scalability and flexibility offered by VoIP systems help businesses grow without spending too much on hardware.
  • Improved Collaboration: VoIP works well with different communication tools like video calls, chatting, and sharing files. This makes it easier for teams to collaborate and stay in touch, no matter where they are. As more people work from home or other places, VoIP ensures that talking and sharing information is always quick and simple.
  • Advanced Features: Modern VoIP systems offer features like voicemail sent to your email, call forwarding, automated answering, and call insights. These tools help businesses handle calls more smoothly, improve customer support, and boost employee productivity.

How much does VoIP cost?

VoIP means making phone calls using the Internet instead of regular phone lines. The cost depends on the service and how many people use it. VoIP is usually cheaper than regular phones. It can save you 30% to 60% on phone bills. It is also easy to add more users or features. So, VoIP costs about $10 to $40 per person each month. It is a good and cheap way to make calls using the Internet.

Usual Prices

  • Simple plans: Cost about $10 to $15 per person every month. Good for basic calling.
  • Better plans: Cost about $20 to $40 per person every month. These have extra features like video calls and call recording.
  • Big companies: May pay more than $40 per person every month for special needs.

Other Costs

  • Sometimes you pay a small one-time fee to start (about $15 to $20).
  • You might need special phones, but you can also use apps on your phone or computer.
  • Most services have little or no setup fee.

Factors to consider while choosing the right VoIP service provider for your business

Here are a few factors that you must consider while choosing the right VoIP service provider.

  • Budget: Some VoIP service providers provide flexible payment terms. However, when choosing the service provider, quality should be the factor, not price. The services that are the best are often expensive. There are lower-cost VoIP services present, but their reliability can be questionable.
  • Features: Some features add value to the service, including call recording, call queuing, and audio or video conferencing. Scalability and upgrades are crucial for VoIP providers. So, ensure that all important features are offered by your VoIP service provider.
  • Brand Reputation: Among other factors, brand reputation is also one of the main factors that matter the most when considering hiring a VoIP application provider. Ensure to research the number of people using the service, the brands that use their services, the people who have subscribed to their newsletter, and much more. This will help you understand their reputation in the market and allow you to make the right decision for your business.

Final Words

Are you looking for the best VoIP service provider for your business? Look no further than jiWeb Technologies. We offer the best VoIP solutions to businesses worldwide and help you save your communication costs with our VoIP services. Contact us to learn more.

Frequently Asked Question

1. Why should businesses use a VoIP phone system?

Businesses should use VoIP because it is cheaper than normal phones. People can call from anywhere using the Internet. It is easy to add more users when the business grows. VoIP also has helpful things like voicemail and video calls.

2. What features must VoIP phone providers offer?

​VoIP providers should have call forwarding, voicemail, and ways to send calls to the right person. They should also have video calls, call recording, and apps for phones and computers. The system should be safe and easy to use.

3. Can I integrate my existing system with VoIP?

Yes, you can connect your old phone system or apps with VoIP. You can keep your old phone numbers so people don’t have to change them. You can also connect your business software to make work easier.

4. What are the top VoIP trends?

New VoIP uses smart technology to help with calls. It is safer and works from the cloud, so you can work from anywhere. Many VoIP systems now let you use phone, chat, and email together. They also have video meetings and file sharing.