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IT Help Desk Solutions

jiWebTech's IT Help Desk solutions enable support agents to track, prioritize, and solve customer support tickets. It helps streamline customer support with time-saving tools like triggers and automation. With jiDesk, you would be able to consider the ticket of the customer and take immediate action to resolve. It offers great visibility and great central control that helps the IT team to tackle issues and prevent businesses from facing downtime. The product is capable of uplifting your business and in delivering smiles to the client and also offer a seamless way to the IT team to consider the tickets and in resolving issues.

 

Key Features of Our jiDesk IT Help Desk Solution

  • Ticket Management: It automates all the IT process thus help in logging tickets and in issue management.

  • Self-Service Portal: It allow end users to submit tickets, engage in chat, track ticket history and other useful task to perform self-service actions.

  • Password Reset: It allow end users to securely reset their domain passwords and unlock the account without any technical help.

Offer the Best Services with Your IT Help Desk Software

  • IT Asset Management: Track hardware, software, mobile asset.

  • Analytics: Generate reports, dashboards and KPIs that you need to understand and communicate with your IT performance thus help you in making IT and business decisions in minutes.

  • Tools: The software optimizes personal and team performances thus improve service delivery hence time and money.
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