IT Help Desk Solutions
jiDESK is a project management marketplace for companies and large development teams to work both as a client and a vendor. We have developed a successful working environment that connects clients with highly talented professionals from throughout the world.
jiWebTech's IT Help Desk solutions enable support agents to track, prioritize, and solve customer support tickets. It helps streamline customer support with time-saving tools like triggers and automation. With jiDesk, you would be able to consider the ticket of the customer and take immediate action to resolve it. It offers great visibility and central control that helps the IT team tackle issues and prevent businesses from facing downtime. The product is capable of uplifting your business and delivering smiles to the client, and also offers a seamless way to the IT team to consider the tickets and resolving issues.
Key Features of Our jiDesk IT Help Desk Solution
- Ticket Management: It automates all the IT processes thus, help in logging tickets and issue management.
- Self-Service Portal: It allows end-users to submit tickets, engage in chat, track ticket history, and other useful tasks to perform self-service actions.
- Password Reset: It allows end-users to reset their domain password, and unlock the account without any technical help.
Offer the Best Services with Your IT Help Desk Software
- IT Asset Management: Track the hardware, software, mobile assets.
- Analytics: Generate reports, dashboards, and KPIs that you need to understand and communicate with your IT performance thus, help you in making IT and business decisions in minutes.
- Tools: The software optimizes personal and team performances thus, improve service delivery hence time and money.